Which marketplaces does JoinData support?

Shopee, Lazada and TikTok Shop out of the box, with a shared adapter interface so additional platforms can be added without touching the BI layer.

Do I need separate credentials for the ads APIs?

Shopee Ads reuses the Shop API credentials. Lazada Sponsored Solutions (AMS) and TikTok Ads Manager both require a separate developer app and advertiser access token; JoinData exposes an 'Ads API' panel on the integrations page so these can be stored alongside Shop API credentials.

How often is my data refreshed?

Orders every 15 minutes, airway bills every 30 minutes, products hourly, promotions daily at 03:10, ads sync daily at 03:40 with unification at 04:25, OCR retries hourly, customer segments daily at 04:10.

Is there a free trial?

Yes — no credit card required, and you can cancel anytime.

app.menu.contact

Address

1, Kampung Sinar Harapan, 81500, Pekan Nenas, Johor, Malaysia

Email

company@example.com

Phone

+60178545505

Ready to start?

Sign in to your dashboard and let JoinData take care of the rest.